This guide walks you through how to factory reset your Spade and Company smart watch safely and effectively. Whether you’re troubleshooting issues or preparing to sell your device, these clear steps ensure a clean reset without data loss surprises.
Key Takeaways
- Factory resetting erases all personal data: This includes apps, settings, health data, and paired devices, so back up important info first.
- Two reset methods available: Use the watch’s settings menu for a standard reset or the physical button combo if the screen is unresponsive.
- Reset takes 2–5 minutes: The process is quick, but don’t interrupt it—keep the watch charged and away from water.
- Re-pairing required after reset: You’ll need to reconnect your watch to your smartphone via the companion app.
- Troubleshooting tips included: If the reset fails, try restarting the watch or updating its firmware before retrying.
- Ideal for selling or gifting: A factory reset ensures your privacy and gives the new user a fresh start.
- No special tools needed: Everything required is built into the watch or available in the official app.
How to Factory Reset Spade and Company Smart Watch: A Complete Guide
So, you’ve got a Spade and Company smart watch—sleek, stylish, and packed with features like heart rate monitoring, step tracking, and smartphone notifications. But now, maybe it’s acting up. Or perhaps you’re planning to sell it, gift it, or just want a fresh start. Whatever the reason, knowing how to factory reset your Spade and Company smart watch is a must-have skill.
A factory reset wipes your watch clean, restoring it to its original out-of-the-box state. It removes all your personal data, apps, settings, and paired devices. Think of it like giving your watch a digital fresh start. But don’t worry—this guide will walk you through the entire process, step by step, with clear instructions, helpful tips, and troubleshooting advice.
Whether you’re a tech newbie or a seasoned smartwatch user, this guide is designed to be easy to follow. We’ll cover both the standard method (using the watch’s settings) and a backup method (using physical buttons) in case your screen freezes. Plus, we’ll explain what happens after the reset and how to get your watch back up and running.
Let’s dive in.
Why Would You Need to Factory Reset Your Smart Watch?
Visual guide about How to Factoryreset Spade and Company Smart Watch
Image source: spadeandco.com
Before we get into the how, let’s talk about the why. There are several common reasons you might want to reset your Spade and Company smart watch:
- Performance issues: If your watch is slow, freezing, or crashing apps, a reset can often fix software glitches.
- Preparing to sell or give away: You don’t want your personal data—like health stats or messages—left on the device.
- Switching phones: If you’re upgrading your smartphone or switching brands, a reset ensures a clean pairing process.
- Forgotten password or lock screen: If you’ve forgotten your PIN or pattern, a reset can help you regain access.
- Starting fresh: Sometimes, after months of use, settings and apps can get cluttered. A reset gives you a clean slate.
Whatever your reason, a factory reset is a safe and effective solution—as long as you do it correctly.
What Happens During a Factory Reset?
It’s important to understand what a factory reset actually does. When you reset your Spade and Company smart watch:
- All user data is erased, including health and fitness records, app data, and custom watch faces.
- Paired devices (like your phone) are unlinked.
- System settings revert to default (e.g., brightness, notifications, language).
- The operating system remains intact—only user content is removed.
Important: A factory reset does not delete data stored on your smartphone or cloud accounts. For example, if you use the Spade Health app to sync your steps, that data stays on your phone. But any data only stored on the watch—like offline workouts—will be lost.
That’s why backing up your data is crucial before resetting.
Before You Begin: Essential Preparations
Take a few minutes to prepare. This will save you time and prevent frustration later.
1. Back Up Your Data
If your watch syncs with a smartphone app (like the official Spade Health app), make sure your data is up to date. Open the app and check that your latest workouts, sleep logs, and health stats have synced.
Tip: Take screenshots of important data (like weekly step goals or heart rate trends) if you want a visual record.
2. Charge Your Watch
A factory reset can take a few minutes, and you don’t want your watch dying mid-process. Charge it to at least 50% before starting. Ideally, plug it in and let it reach 80–100%.
3. Keep Your Phone Nearby
After the reset, you’ll need to re-pair your watch with your smartphone. Have your phone ready, with Bluetooth turned on and the Spade app installed.
4. Remove the Watch from Your Wrist
For comfort and safety, take the watch off. You’ll be pressing buttons and navigating menus, so it’s easier to handle on a flat surface.
Method 1: Factory Reset via Settings Menu (Recommended)
This is the standard and easiest way to reset your Spade and Company smart watch. Use this method if your watch is responsive and you can access the settings.
Step 1: Wake Up Your Watch
Tap the screen or press the side button to wake it up. If it’s locked, enter your PIN or pattern.
Step 2: Open the Settings App
Swipe down from the top of the screen to open the quick settings panel. Look for a gear icon (⚙️) and tap it. Alternatively, swipe left or right from the home screen to find the Settings app.
Step 3: Navigate to System or General
Scroll through the settings menu. Look for options like:
- “System”
- “General”
- “About”
- “Reset”
The exact wording may vary slightly depending on your watch model and firmware version.
Step 4: Find the Reset Option
Tap on “Reset” or “Factory Reset.” You might see options like:
- “Reset to Factory Settings”
- “Erase All Data”
- “Restore Defaults”
Tap the one that mentions “factory” or “erase.”
Step 5: Confirm the Reset
A warning message will appear, explaining that all data will be deleted. Read it carefully, then tap “Confirm” or “Reset Now.”
Note: Some models may ask for your PIN or password again for security. Enter it if prompted.
Step 6: Wait for the Process to Complete
The watch will restart automatically. You’ll see a loading screen, possibly with the Spade logo. This can take 2–5 minutes. Do not turn off the watch or remove it from the charger during this time.
Once done, the watch will display the initial setup screen—just like when you first bought it.
Method 2: Factory Reset Using Physical Buttons (For Unresponsive Watches)
If your watch is frozen, won’t turn on, or the screen is unresponsive, you can still reset it using a button combination. This method works even if the touchscreen isn’t working.
Step 1: Power Off the Watch (If Possible)
If the watch is on but frozen, try holding the side button for 10–15 seconds until it shuts down. If it doesn’t respond, skip to the next step.
Step 2: Enter Recovery Mode
With the watch off, press and hold both the side button and the lower button (if your model has one) simultaneously. Keep holding them for about 10–15 seconds.
You should see the screen flash or display a recovery menu. If nothing happens, try adjusting the timing—some models require a longer hold.
Step 3: Navigate to Reset Option
Use the side button to scroll through the recovery menu options. Look for:
- “Wipe Data / Factory Reset”
- “Recovery Mode”
- “Reset Device”
Press the lower button (or side button, depending on the model) to select it.
Step 4: Confirm the Reset
You’ll be asked to confirm. Select “Yes” or “Confirm” using the same button method.
Step 5: Wait for Reboot
The watch will erase data and restart. This may take longer than the settings method—up to 5–7 minutes. Again, do not interrupt the process.
When it’s done, you’ll see the setup screen.
What to Do After the Factory Reset
Congratulations! Your Spade and Company smart watch is now reset. But the work isn’t quite done. Here’s what to do next.
1. Set Up Your Watch Again
Follow the on-screen prompts to:
- Select your language
- Connect to Wi-Fi (if supported)
- Agree to terms and conditions
- Create a new PIN or pattern (optional but recommended)
2. Re-Pair with Your Smartphone
Open the Spade Health app (or official companion app) on your phone. Tap “Add Device” or “Pair New Watch.” Follow the instructions to reconnect.
Make sure Bluetooth is on and your phone is within range.
3. Restore Your Preferences
After pairing, you can:
- Choose a new watch face
- Re-enable notifications
- Set up health goals
- Download favorite apps
Some settings may sync automatically if you’re logged into the same account.
4. Test Key Features
Check that:
- Heart rate monitor works
- Step counter is active
- Notifications come through
- Charging is functioning
This ensures everything is working properly post-reset.
Troubleshooting Common Reset Issues
Sometimes, things don’t go as planned. Here’s how to fix common problems.
Issue: Watch Won’t Reset
If the reset process doesn’t start or gets stuck:
- Ensure the watch has at least 30% battery.
- Try the button method instead of the settings menu.
- Restart the watch by holding the side button for 15 seconds, then retry.
Issue: Reset Completes but Watch Won’t Turn On
This is rare but possible. Try:
- Charging the watch for 30 minutes—sometimes the battery is too low to boot.
- Holding the side button for 20–30 seconds to force a restart.
- Contacting Spade customer support if the issue persists.
Issue: Can’t Re-Pair After Reset
If your phone won’t connect:
- Restart both the watch and phone.
- Uninstall and reinstall the Spade app.
- Check for app or firmware updates.
- Ensure no other devices are paired to the same account.
Issue: Data Still Appears After Reset
If you see old data (like past workouts), it may have synced back from the app. This is normal. To prevent it:
- Log out of the app before resetting.
- Delete your account data in the app settings.
- Use a new account when setting up the watch.
Tips for a Smooth Reset Experience
Make the process even easier with these pro tips:
- Update your watch first: Before resetting, check for firmware updates in the app. An updated system resets more reliably.
- Use a clean, dry surface: Avoid resetting near water or dust—electronics and moisture don’t mix.
- Write down your settings: Note your preferred watch face, notification preferences, and health goals so you can recreate them quickly.
- Reset during the day: If something goes wrong, you’ll have access to customer support.
- Keep the manual handy: Refer to your user guide for model-specific instructions.
When to Contact Customer Support
Most resets go smoothly, but if you’re stuck, don’t hesitate to reach out. Contact Spade and Company support if:
- The watch won’t turn on after multiple reset attempts.
- You see error messages like “Reset Failed” or “Boot Loop.”
- The screen remains black or frozen.
- You suspect hardware damage (e.g., cracked screen, water exposure).
You can usually find support via:
- The official Spade website
- The Spade Health app (Help or Support section)
- Email or live chat
Have your model number and purchase details ready.
Final Thoughts
Knowing how to factory reset your Spade and Company smart watch is an essential skill for any owner. Whether you’re fixing a glitch, preparing to sell, or just craving a fresh start, this process is simple, safe, and effective when done correctly.
Remember to back up your data, charge your watch, and follow the steps carefully. Use the settings menu for everyday resets, and keep the button method in your back pocket for emergencies.
After the reset, take a few minutes to reconfigure your watch and test its features. With everything set up, you’ll be back to tracking your steps, monitoring your heart rate, and staying connected in no time.
And if you ever run into trouble, don’t panic—most issues can be resolved with a restart, update, or a quick call to support.
Now go enjoy your refreshed smart watch!