Factory resetting your Spade and Company smart watch can solve performance issues, prepare it for resale, or clear personal data. This guide walks you through every step—whether you’re using the watch interface, companion app, or recovery mode—so you can reset safely and confidently.
Key Takeaways
- Factory reset erases all data: Personal info, apps, settings, and health data will be permanently deleted—back up first.
- Two main reset methods: Use the watch’s settings menu for a quick reset, or the companion app if the screen is unresponsive.
- Reset improves performance: Fixes lag, battery drain, and syncing issues by clearing corrupted files.
- Post-reset setup is required: You’ll need to reconnect the watch to your phone and reconfigure preferences.
- Charging before reset is essential: Ensure at least 50% battery to avoid interruptions during the process.
- Use recovery mode for stubborn issues: If the watch won’t turn on or respond, recovery mode can force a reset.
- Contact support if problems persist: Some hardware issues may require professional assistance after a reset.
Introduction: Why Factory Reset Your Spade and Company Smart Watch?
Your Spade and Company smart watch is designed to keep up with your active lifestyle—tracking steps, monitoring heart rate, sending notifications, and more. But over time, like any smart device, it can slow down, freeze, or develop syncing problems. Maybe you’re planning to sell or gift your watch, or perhaps it’s just not responding like it used to. That’s when a factory reset becomes your best friend.
A factory reset restores your smart watch to its original out-of-the-box state. It wipes all personal data, resets settings, and clears temporary files that may be causing glitches. Think of it as giving your device a fresh start—like wiping a whiteboard clean so you can write again.
In this guide, you’ll learn how to factory reset your Spade and Company smart watch using multiple methods, depending on your situation. Whether your screen is responsive or completely frozen, we’ve got you covered. We’ll also share tips to prepare for the reset, troubleshoot common issues, and set up your watch afterward. By the end, you’ll feel confident handling any reset scenario—no tech degree required.
Before You Begin: Important Preparations
Before diving into the reset process, take a few minutes to prepare. This ensures a smooth experience and protects your data.
Visual guide about How to Factoryreset Spade and Company Smart Watch
Image source: spadeandco.com
1. Back Up Your Data
Factory resetting deletes everything—your activity logs, sleep data, custom watch faces, and app settings. If you’ve been tracking your fitness journey for months, you’ll want to save that info.
Most Spade and Company smart watches sync with a companion app (like Spade Health or Spade Sync) on your smartphone. Open the app and check if your data is up to date. Look for a “Sync Now” button and tap it. Once synced, your health and activity data should be stored in the cloud or on your phone.
Tip: Take screenshots of important stats—like your weekly step average or heart rate trends—just in case the app doesn’t save everything.
2. Charge Your Watch
Never reset a smart watch with low battery. The process can take 5–10 minutes, and if the device shuts down mid-reset, it could cause software corruption.
Plug in your charger and wait until the battery reaches at least 50%. A full charge is even better. You’ll see a battery icon on the screen—green or full bar means you’re good to go.
3. Unpair from Your Phone (Optional but Recommended)
If you’re resetting to sell or give away the watch, unpair it from your phone first. This prevents the new owner from being locked out due to pairing restrictions.
Go to your phone’s Bluetooth settings, find your Spade and Company watch, and tap “Forget This Device” or “Unpair.” This severs the connection cleanly.
4. Gather Your Tools
You’ll need:
- The smart watch (charged)
- The charging cable
- Your smartphone with the Spade companion app installed
- A stable Wi-Fi or cellular connection (for re-syncing later)
Having everything ready saves time and frustration.
Method 1: Factory Reset via Watch Settings (Recommended)
This is the easiest and most reliable method—if your watch is working normally.
Step 1: Access the Settings Menu
Wake up your watch by tapping the screen or pressing the side button. Swipe left or right to find the Settings icon—it usually looks like a gear or cog.
Tap to open it. You may need to scroll down using the touchscreen or side button.
Step 2: Navigate to System or General
Inside Settings, look for a section labeled System, General, or Device. This varies slightly by model, but the reset option is usually here.
Tap to enter the menu.
Step 3: Find the Reset Option
Scroll down until you see Reset, Factory Reset, or Restore to Factory Settings. Tap it.
A warning message will appear: “This will erase all data. Are you sure?”
Step 4: Confirm the Reset
Tap Yes or Confirm. Some models may ask for a PIN or pattern—enter it if prompted.
The screen will go dark, and you’ll see a spinning logo or progress bar. This means the reset has started.
Step 5: Wait for Completion
Do not touch the watch or disconnect the charger. The process takes 3–7 minutes. You’ll know it’s done when the watch restarts and shows the initial setup screen—like when you first unboxed it.
Tip: If the watch doesn’t restart automatically, press and hold the side button for 10 seconds to force a reboot.
Method 2: Factory Reset Using the Companion App
If your watch screen is unresponsive or frozen, the companion app can often trigger a reset remotely.
Step 1: Open the Spade Companion App
Launch the app on your smartphone. Make sure your phone and watch are still connected via Bluetooth.
If they’re not connected, try bringing them close together and tapping “Reconnect” in the app.
Step 2: Go to Device Settings
Tap on your watch’s name or profile picture at the top of the app. This opens the device management screen.
Look for Settings, Device Options, or a gear icon.
Step 3: Locate the Reset Option
Scroll down to find Factory Reset or Reset Device. It may be under “Advanced” or “Troubleshooting.”
Tap it. The app will ask for confirmation.
Step 4: Confirm and Wait
Tap Yes or Reset Now. The app will send a command to the watch.
The watch screen may flicker or go black. Wait 5–10 minutes for the reset to complete. You’ll see the setup screen when it’s done.
Note: This method only works if the watch is still powered on and within Bluetooth range. If the watch is completely dead, use Method 3.
Method 3: Factory Reset Using Recovery Mode (For Frozen or Unresponsive Watches)
When your watch won’t turn on, respond to touch, or connect to the app, recovery mode is your last resort. It’s like a hard reboot for your device.
Step 1: Power Off the Watch (If Possible)
Press and hold the side button for 15–20 seconds until the screen turns off. If it doesn’t respond, skip to Step 2.
Step 2: Enter Recovery Mode
With the watch off, press and hold the side button and the bottom button (if your model has one) simultaneously.
Keep holding both buttons for 10–15 seconds. You should see a recovery screen with options like “Restart,” “Wipe Data,” or “Factory Reset.”
Tip: On some Spade models, you may need to use a paperclip to press a tiny reset hole on the side. Check your user manual for details.
Step 3: Select Factory Reset
Use the side button or touchscreen (if responsive) to navigate to Wipe Data / Factory Reset.
Tap or press to select it.
Step 4: Confirm and Wait
Confirm the action when prompted. The watch will begin erasing data.
This may take longer than other methods—up to 10 minutes. Be patient and don’t interrupt the process.
Step 5: Reboot the Watch
Once the reset is complete, select Reboot System Now from the recovery menu.
The watch will restart and show the initial setup screen.
What to Do After the Factory Reset
Congratulations! Your Spade and Company smart watch is now clean and ready for use. But there’s a bit more to do.
1. Set Up the Watch Again
Follow the on-screen prompts to:
- Select your language
- Connect to Wi-Fi (if supported)
- Pair with your smartphone via Bluetooth
- Sign in to your Spade account (or create one)
- Choose watch face and basic settings
This process is similar to the first time you used the watch.
2. Reinstall Apps and Sync Data
Open the Spade companion app and check if your health data synced back. If not, manually sync by tapping “Sync Now.”
Re-download any third-party apps you used, like Spotify or Strava, through the app store on your watch or phone.
3. Customize Your Preferences
Adjust settings like:
- Notification preferences
- Heart rate monitoring frequency
- Sleep tracking
- Do Not Disturb hours
Take time to personalize your watch so it fits your routine.
Troubleshooting Common Reset Issues
Even with careful steps, things can go wrong. Here’s how to fix the most common problems.
Issue 1: Watch Won’t Turn On After Reset
If the screen stays black:
- Charge it for at least 30 minutes—sometimes the battery is deeply drained.
- Try entering recovery mode again and select “Reboot.”
- If nothing works, contact Spade support—it could be a hardware issue.
Issue 2: Reset Gets Stuck on Progress Bar
If the screen freezes during reset:
- Wait up to 15 minutes—some models are slow.
- If no progress, force restart by holding the side button for 20 seconds.
- Try recovery mode if the problem persists.
Issue 3: Can’t Reconnect to Phone
After reset, Bluetooth pairing may fail. Fix it by:
- Turning Bluetooth off and on on your phone.
- Restarting both devices.
- Uninstalling and reinstalling the Spade app.
Issue 4: Data Doesn’t Sync Back
If your health data is missing:
- Check if you were logged into your Spade account before the reset.
- Ensure your phone has internet access.
- Manually trigger a sync in the app.
When to Contact Spade Support
A factory reset solves most software issues. But if your watch:
- Won’t charge
- Has a cracked screen
- Overheats frequently
- Fails to reset after multiple attempts
…it may have a hardware problem. Visit the Spade and Company support website or call their customer service. Have your model number and purchase date ready.
Conclusion: Reset with Confidence
Factory resetting your Spade and Company smart watch doesn’t have to be scary. With the right preparation and method, it’s a simple way to fix problems, protect your privacy, or pass on your device to someone else.
Remember: Back up your data, charge your watch, and choose the reset method that matches your situation. Whether you use the settings menu, the app, or recovery mode, you now have the tools to succeed.
After the reset, take time to set up your watch the way you like it. Enjoy faster performance, smoother syncing, and peace of mind knowing your device is fresh and ready for action.
Got questions? Check the FAQs below or reach out to Spade support. Happy resetting!